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Depending on what kind of business you are running you might want to have a frequently asked questions page.
If you can answer common questions on this page it will prevent having to answer lots of e-mails all asking the same thing.
I have included an example FAQ. When the question is added, a link is inserted at the top of the page. When clicked it goes directly to the question making things easier and saves scrolling when you have a whole page full of different questions.
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